T & Cs | New Inns Garage

Terms & Conditions

Please read the following terms and conditions. By using our website and booking service you are bound by these terms and conditions, failure to abide to these terms could result in termination of services provided to you by us. Our Privacy Policy is located at the base of this page, it is your duty as a user to familiarise yourself with all of our terms, as a user you are bound to all of them.

Last Updated: 27 - Apr - 2023

1. Introduction

1.1 Our Purpose

Our purpose as an MOT & Service Centre is to meet your automotive needs, however we acknowledge that we may not offer the service you require, we're here to help.
As an MOT and service centre we offer a range of different services, some of which aren't listed on this website. If you have a problem with your vehicle and want to know if we can help, please don't hesitate to contact us.
The aim of this website is to give new and regular visitors a scope of our practices and to make booking your MOT easier.

1.2 Legal Agreement

Please read these Terms and Conditions carefully before using our website (https://www.newinnsgaragetelford.co.uk/). Some of these terms apply to our services and practices. Your access to and use of our website and the applicable services is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users, and others who access or use this website or the applicable services. Additionally, these Terms and Conditions may be amended or modified without notice, and so it is the users responsibility to ensure they review these terms periodically as posted on our website.
BY ACCESSING OR USING OUR WEBSITE OR THE APPLICABLE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DISAGREE WITH ANY PART OF THE TERMS AND CONDITIONS, THEN YOU MAY NOT ACCESS THIS WEBSITE/APPLICABLE SERVICES.
Furthermore, by using our services (including our website), you acknowledge that you have read and agree with our Policies.

1.3 Restrictions

As a user of our services and website, you may not change or copy this website or our branding without our written consent. We and our third-party licensees own all rights to this website, changing or copying this website would be an infringement of both ours and our third party's Terms and Conditions.

2. Liabilities and Warranties

2.1 Limitation of Liability

By using our website you are bound to these terms and conditions and acknowledge that we make no warranties for the services we provide.
By using our website you accept that the usage is at your own risk, we do not take any liability for malfunctions of the website. This includes but is not limited to:

Personal information is lost during the booking process or during the access of the website itself.
Complications with completing payment.
Servers down, or anything else preventing access to our website.

Furthermore, we hold no responsibility for any third-party websites that may be linked to ours, and so as the user you are responsible for familiarising yourself with the Terms and Conditions and/or Privacy Policies of said third parties.

2.2 Indirect Damages

If there have been any indirect damages to your vehicle or personal belongings, we hold no responsibility for any indirect damages. We have precautions in place to prevent such damages and in the unlikely event that indirect damage does occur we have the duty to inform you.

2.3 Direct Damages

We only hold liability for damages directly caused by us as a company or our employees. In the unlikely event this does happen, we hold the obligation to fix this free of charge and notify you of any damages directly caused by us.

2.4 Legal Responsibilities

We ensure our technicians are trained and have the correct skills to meet your automotive needs.
The user will indemnify, New Inns MOT & Service Centre, its affiliates, director, and employees against any legal fees and expenses, for any claim or demand arising from or related to:

The User's breach of any warranty or obligation under these Terms and Conditions.
Gross negligence, fraud, or wilful misconduct on behalf of the User.
Any actions taken by New Inns MOT & Service Centre, in good faith upon instruction by the User.

Any dispute brought under our Terms and Conditions is required to be brought to us informally to see if we can find a mutual resolution. If the User wants to take the claim/dispute further this must be done via arbitration and must be settled in Telford.

2.5 No Warranty

NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE USE OF OUR SERVICES VIA THIS WEBSITE AND THE APPLICABLE SERVICES IN BRANCH IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND ANY SERVICES PROVIDED THROUGH THE APPLICATION, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. SHOULD OUR SERVICES PROVE DEFECTIVE, YOU AS THE USER ASSUME THE ENTIRE COST OF ANY NECESSARY REPAIR OR CORRECTION. UNLESS THE SAID DEFECT IS CAUSED SOLELY BY OUR MISCONDUCT, AS STATED IN SECTION 2.3.

3. Applicable Services

3.1 MOT Testing

Our MOT testing is meticulous and done by trained professionals. We do not take responsibility if your car, van, or motorbike fails its MOT, as we must report the MOT accurately and true to the test requirements.

Inducement, bribes, or extortion will not be tolerated and we have the right to refuse service to anyone.

3.2 Diagnostic Testing

Our diagnostic testing is aimed to find the root of an issue in order to provide an accurate quote for repairs, however, you must take into account that on occasion we may not be able to find or provide a solution. If a case does arise where we cannot find the root of the issue we must inform you and you as the user must pay the labour fee for the number of hours spent on the vehicle. In the event, we cannot implement the solution we may be able to provide suggestions for the service or repair. If you think you already have an idea of what service/repair you need and do not want a diagnostic, you take the liability if the repair does not fix the issue and will not be provided with a refund. Repairs must not be booked through the diagnostic service on our website, please call in order to receive an accurate quote. Additionally, only an initial 1-hour diagnostic slot can be booked through our website. If you require additional time you will need to contact us for an estimated price.

3.3 Oil Change (Oil and Filter)

Manufacturers recommend that you have an oil and filter change done once a year or once every 10,000 miles, whichever comes first. Unfortunately, we cannot provide a set price for oil and filter changes, as the cost of parts varies depending on the vehicle and the vehicle's engine specifications. When booking an oil and filter change, we will send you a free quote. From there, if you are happy with our price we can confirm the booking. Please note that depending on the price, availability of parts and the date of the booking we may request that payment is given in advance (before booking confirmation).
Furthermore, this service is for oil and filter changes ONLY, if you have an oil leak or oil pressure issue this will need to be booked as a diagnostic. This service does NOT include a full vehicle inspection, you will only receive advisories if they are visible while performing the oil and oil filter change.

4. Cancellations and Termination of Services

4.1 Cancellations of MOTs

Our MOT test slots are limited and we take cancellations and no-shows very seriously. As a user of our online booking service, you are required to let us know at least 2 days in advance before canceling a booking with us, we request that if you do need to cancel your MOT booking, let us know as soon as possible, failure to do so will affect how you are refunded please see below.

Cancellation a week or more in advance; 90% (10% admin fee)
Cancellation 2 or more days in advance; 75%
Cancellation less than 2 days but more than 24 hours in advance; 30%
Cancellations within 24 hours; no refund available

Please understand that even if cancellations are within our required time, we cannot give a full refund due to the fee our company pays for each transaction.
CUSTOMERS WHO DO NOT TURN UP TO THEIR MOT TEST WILL RECEIVE NO REFUND AND IF YOU WANT TO REBOOK YOU WILL HAVE TO PAY THE FEE AGAIN.

4.2 Cancellations of Diagnostic Tests

If you need to cancel your diagnostic test, you are required to inform us at least 2 days before. We request that if you no longer require the diagnostic test or want to book for a different day, to let us know as soon as possible. Failure to do so will affect how you are refunded, please see below:

Cancellation a week or more in advance; 90% (10% admin fee)
Cancellation 2 or more days in advance; 75%
Cancellation less than 2 days but more than 24 hours in advance; 30%
Cancellations within 24 hours; no refund available

4.3 Cancellations of Oil and Filter Changes

If you need to cancel your oil and filter change you are required to do so as far in advance as possible. Failure to do so will affect how you are refunded, please see below:

Cancellation a week or more in advance; 90% (10% admin fee)
Cancellation 2 or more days in advance; 75%
Cancellation less than 2 days but more than 24 hours in advance; 30%
Cancellations within 24 hours; no refund available

Please understand that even if cancellations are within our required time, we cannot give a full refund due to the fee our company pays per transaction.
CUSTOMERS WHO DO NOT TURN UP TO THEIR MOT TEST WILL RECEIVE NO REFUND AND IF YOU WANT TO REBOOK YOU WILL HAVE TO PAY THE FEE AGAIN.
If you haven't prepaid and are paying upon completion of the service, this does not apply to you. However, please note that if you decide you would like to book again we are more likely to ask for pre-payment, especially if you haven't informed us of your cancellation. As described in section 3.3, pre-payment is decided by multiple factors.

4.4 Termination of Services

Terminations and cancellations are confirmed immediately, you agree to use this booking system at your own risk. It is your responsibility to ensure your booking is correct for you, cancellations will be dealt with as above.
If the unlikely event occurs where we need to cancel or terminate a service we are providing to you, we must inform you and a refund (minus a 5% fee) will be awarded.

Please understand that even for cancellations on our behalf, we cannot give a full refund due to the fee our company pays for each transaction.

Privacy Policy

Please read the following Privacy Policy. By using our website and booking service you are bound by this policy, failure to abide by these terms could result in the termination of services provided to you by us. Our Terms and Conditions are located at the top of this page, it is your duty as a user to familiarise yourself with all of our terms, as a user you are bound to all of them.

Last Updated: 27 - Apr - 2023

1. Introduction

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services and website. We use your personal information to ensure our bookings and invoicing is accurate, and to provide and improve our services. By using our website and services, you agree to the collection and use of information in accordance with this privacy policy. Please note that we use Wix.com to create and run our website so you will need to familiarise yourself with their Privacy policy as well.

2. Information Collection and Use

For a better experience while using our services, we may require you to provide us with certain personally identifiable information, including but not limited to:

Your name
Phone number
Email address
Postal address
Vehicle registration

The information we collect will be used solely to contact you, identify you, and to ensure our invoicing is correct. We do not sell any user information and we hold no liability for any third-parties that link to us, it is your responsablity to familiarise yourself with their privacy policies.

3. Information Storage

All personal information is stored on password-protected systems and is used solely for contact and invoicing. If you do not agree with our privacy policy, you therefore can not use our services as this information is required.
Please note that we use Wix.com as a third party to help create and manage our website, as a user you are responsible for familiarising yourself with their privacy terms, as well as any other third parties that may link to us.

4. Cookies

Cookies are files with a small amount of data that are used as an anonymous unique identifier. These are sent to your browser from websites that you visit, and are then stored on your computer's hard drive.
Our website uses cookies to collect information and see how you're interacting with the website. We use this information to improve our service. You have the option to either accept or decline these cookies as you see fit and know when cookies are being sent to your computer. If you choose to refuse our cookies, please be aware that some of the features of the website may not work.
Our standard cookie banner prevents marketing, performance and analytical cookies to be placed prior to your consent. However, some external elements will continue to load cookies despite consent. We have tried to limit this as much as possible but third-party cookies may still load. By using our website you accept we hold no liability for third-party cookies and have read and agree with this privacy policy.

AS A USER IT IS YOUR DUTY TO READ THESE TERMS AND CONDITIONS AND PRIVACY POLICY. YOU ARE BOUND TO THEM BY THE USE OF OUR SERVICES AND WEBSITE. ANY DISAGREEMENTS OR CLAIMS THAT GO AGAINST THESE TERMS WILL BE CATORGISED AS VOID. FURTHERMORE, IT IS IMPORTANT TO INFORM YOURSELF OF ANY TERMS OF USE FOR ANY THIRD PARTIES THAT MAY LINK TO OUR WEBSITE.